The hold card request means that the issuing bank, having searched its database, has given an instruction that the card should be held. The hold card request can be issued by telephone by an employee of the REVO Merchant Service Centre or be displayed on the POS terminal (the only exception where the hold card obligation may be ignored is a threat to life or health – in this situation, the merchant is required to describe the incident and send it to eService – please find a printable form below).
The merchant can explain to the customer that the bank has requested that the card be held (the bank, rather than the holder, is the owner of the card). The following should be done with any held or found card, depending on its type:
Such a card, together with a completed and signed hold report (you received the appropriate form from your REVO sales representative, along with the necessary documentation, during installation of the POS terminal) and a description of the incident (please find printable forms below), must be returned by mail to REVO, to the address indicated on the form.
For cards held and returned to REVO a prize is paid in the amount determined by the card issuer.