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Privacy policy

Personal data

Public website

Personal data is information that can be used to ascertain your identity. This includes information such as your correct name, address, postal address and telephone number. It does not include information that is not directly related to your actual identity. As a rule, you can use our online services without revealing your identity. When you request information, we will ask you for your name and other personal information or obtain such data from third parties, subject to your consent to the processing of such information. You are free to choose whether to disclose this information to us or not.

If you give us information about another person, in doing so you confirm that they have given you permission to provide it to us to be able to process their personal information and also that you have told them who we are and what we will use their data for, as set out in this Privacy policy. Upon request you will provide us with authorization for using the personal data of such other person. All information is stored on specially protected servers in Germany. Access to this data is given to only a few specially authorized persons only who are responsible for the technical, commercial or editorial maintenance of the servers.

Application process and non-public websites

You may need to provide us with certain personal information from time to time. This information could include information such as your date of birth and address and could be protected by applicable data privacy laws. Our processing of such information and our disclosure of such information to both our affiliated companies and also third party service providers for their processing is subject to your consent. We and they shall only use your personal information for purposes necessary for our performance of our obligations under your customer agreement and our compliance with laws and regulations. Information recipients could include the Raiffeisenbank a.s., and our other affiliated companies and third party service providers listed at Privacy Policy. Processing purposes could include due diligence, anti-money laundering verifications and 'Know Your Customer' confirmations; the exact purpose will be defined in the relevant consent.

Browsing data and cookies

Data relating to your internet access is logged by our servers. We are logging selected anonymous data individually (for example, your IP address, the date and time of your visit and the pages that you viewed). We do not exploit any personal data; you remain anonymous as an individual user. We reserve the right to use anonymous data records for statistical purposes, to improve our websites and to better meet the need of its visitors.

Next to the log files also so called "Cookies" are used. These are stored in your browser and help to deliver a better and more personalised service e.g. by remembering certain choices you've made so you don't have to re-enter them. Cookies could work with your personal data. The use of cookies is subject to your express consent, which may be given electronically. The following cookies are used by our websites:

Cookie

Expiration Time

Description

Privacy

1 year

Stores if you have accepted our privacy policy

Session

Session

Stores information necessary to use our services and to ease your current visit

Google Analytics

2 years

Stores information to anonymously track and analyse your visit with the goal to better understand how people use our site and to improve their visiting experience (see section Third party analysis tools below)

You can prevent the installation of the cookies by selecting the appropriate settings on your browser. If you do so, you may not be able to access or to take full advantage of all our website services.

Third party analysis tools

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will generally be transmitted to and stored by Google on servers in the United States of America. In case IP anonymisation is activated on this webpage, however, Google will shorten your IP address beforehand in the member states of the European Union or in other contracting member states of the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage. The IP address transferred from your browser within Google Analytics will not be combined with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this you may not be able to use the full functionality of this website. In addition, you can prevent the gathering of data (including your IP address) generated by the cookie and related to your website usage for Google and the processing of this data by Google by downloading and installing the browser plugin available via the following link https://tools.google.com/dlpage/gaoptout?hl=en.

Beyond that we use the Google AdWords service for our webpage. This means that when you search using Google, an advertisement from our company may under certain circumstances appear alongside the search results. The appearance of an advert depends on whether you entered one of the search words matched to our company’s products that we have defined beforehand in Google AdWords. In order to be able to measure the effectiveness of our adverts, i.e. to be able to measure whether and to what extent the advert was of interest to you, we use the ‘Conversion Tracking’ function provided by Google. Further information to this function as well as the associated use of Cookies by Google can be found on the Google Website.

You can refuse the use of Google Analytics by clicking on the following link. An opt-out cookie will be set on the computer, which prevents the future collection of your data when visiting this website: Disable Google Analytics.

Further information concerning the terms and conditions of use and data privacy can be found at http://www.google.com/analytics/terms/gb.html or at https://www.google.de/intl/en_uk/policies/. Please note that on this website, Google Analytics code is supplemented by "gat._anonymizeIp();" to ensure an anonymized collection of IP addresses (so called IP-masking).

Transfer of personal information to third parties check the whole section

We will only forward your data to third parties with your express consent. According to the regulations of the Czech Data Protection Act, visitors to our website are informed each time personal data is collected. Furthermore, we do not collect, use or process personal data without your express consent, which may also be given electronically. Once you have given us your consent, you may revoke it at any time with future effect.

The personal data that you enter on our website is stored until the purpose for which it was entrusted to us has been fulfilled. If you no longer agree with your personal data being stored, or if it was stored in error, we will have your data deleted or blocked accordingly, or make the necessary corrections (provided this is possible in accordance with the prevailing law). If you wish, we can send you information free of charge about all of your personal data that we have saved.

If, in the course of order data processing, data is forwarded to service providers, other entities of Raiffeisenbank a.s., EVO and their cooperation partners, they, too, are bound to observe the Czech Data Protection Act (ZoOÚ), other legal requirements, and – by contract – the EVO Payments International GmbH's Privacy Policy. If forwarded to countries outside the European Economic Area, including the United States of America, which may not have laws comparable to those in the European Union to protect your personal information, we will be responsible for ensuring that your personal information continues to be protected with the same level of protection as if we were dealing with it directly. We will transfer your data to authorities only if we are legally obliged to or ordered by court to do so.

Other websites and information security

Other websites that may be linked to or by our Website(s) are subject to their own policies which may differ from ours. You should carefully read the privacy policies of these websites before submitting any personal information.